
Internet fraud is a constant issue for banks. In November 2004, ASB was the first New Zealand bank to introduce two factor authentication for online transactions with Netcode. This innovative approach to online banking security uses a unique single-use code generated for delivery to the customer’s mobile phone. The code must be entered into FastNet Classic, ASB’s Internet banking website, before certain transactions can be completed. Following the implementation of this two-factor approach to Internet security, ASB customers, the media and industry watchdogs commented ASB led the New Zealand banking industry in taking steps to keep customers safe online.
